UI/UX design

UI/UX design that makes your product easy to use and easy to buy

If people cannot work out how to use your product, they do not use it, and they do not pay for it. We design apps and web products that are obvious to use, tested with real users before a line of code is written.

Why this option

When it's the right call.

Design is the cheapest place to fix a product. Moving a button in a prototype takes minutes; moving it after it has been built, tested and released takes days. UX design works out what users need to do and the clearest path to doing it. UI design makes that path look trustworthy and consistent. Together they decide whether people complete sign-up, find the feature they need and come back. We design in that order, flows first and visuals second, and test with real users before anything goes to development.

  • Users sign up, then drop off before they reach the value
  • Your product works but looks and feels harder than competitors'
  • You are about to build and want to get the design right first
Who it's for

A good fit if…

  • Founders about to build an MVP who want the design right first
  • Products with good features and poor sign-up, activation or retention
  • Teams with developers but no product designer
  • Businesses whose internal tools frustrate the staff who use them every day
Probably not, if

Maybe look elsewhere if…

  • You need a marketing website designed. That is web design, with different priorities
  • You want a logo or brand identity. That is a different discipline
  • You need visual polish only and will not change the flows. Most usability problems are in the flows
What you get

What's included.

  • Research: short interviews with users, and a review of analytics and support questions
  • User flows for the key journeys, from first visit to the core action
  • Wireframes that settle layout and behaviour before visual design
  • Clickable prototypes in Figma, tested with real users
  • Visual UI design across desktop and mobile
  • A design system: components, colours, type and states, so new screens stay consistent
  • Accessibility checks for contrast, sizing and keyboard use
  • Developer handover with specs, assets and design review during the build
Under the hood

How we actually build it.

The detail that separates a page that ranks and converts from one that just exists.

Flows before pixels

Most usability problems are structural: too many steps, decisions in the wrong order, a key action hidden in a menu. Visual polish cannot fix those. So we start with the journeys that matter most, such as signing up, completing the core task or upgrading, and map each one step by step before designing any screen.

Wireframes then settle what is on each screen and how it behaves. Because they are deliberately plain, feedback stays on the structure rather than on colours.

Testing with real users before development

We build clickable prototypes and watch a handful of real users try to complete real tasks. Five sessions usually reveal most of the serious problems. Changing a prototype costs hours; changing built software costs weeks.

For an existing product, we also read the analytics and support tickets to see where people actually get stuck, then test fixes against that.

A design system, so it stays consistent

Products drift as they grow: a slightly different button here, a new shade of blue there. We deliver a design system with reusable components, colour and type rules, spacing, and every state such as hover, error, empty and loading. Developers build from it, and new screens stay consistent without designing everything from scratch.

Designed to be built

A beautiful design that is expensive to build is a bad design. Because we also build software, our designs account for how they will be built, with realistic data, edge cases and responsive behaviour. Handover includes specs and assets, and we review the build against the design so nothing is lost in translation.

Switching over

Migrating from something else?

A product designed by developers as they went An app with good features and poor reviews Screens that look different on every page

Redesigning a live product does not mean changing everything at once, which would upset the users you already have. We start with the journeys where analytics and support show the most people struggling, redesign those, test them, and release them in stages. The design system is built as we go, so each redesigned area also makes the next one faster.

Avoid these

Common mistakes we don't make.

  • Jumping to visual design before the flows are settled
  • Designing for the founder's preferences instead of testing with users
  • Showing only the ideal state, with no design for errors, empty screens or loading
  • No design system, so every new screen drifts further
  • Designs handed over with no specs, so developers guess
  • Treating accessibility as optional, which excludes users and can create legal risk
Pricing

What it costs.

Fixed and itemised. Remove anything you don't need, add anything you do.

UX audit

From $400

Where users get stuck, and what to fix.

  • Review of key journeys
  • Analytics and support review
  • Prioritised fix list
  • Annotated recommendations
Recommended

Product design

Custom quote

Flows, prototype and UI for a product.

  • User research
  • Flows and wireframes
  • Tested clickable prototype
  • Desktop and mobile UI
  • Design system and handover

Design retainer

Custom quote

Ongoing design alongside your developers.

  • Monthly design time
  • New features designed
  • Design system upkeep
  • Build reviews

Add-ons

  • Extra user-testing roundQuoted
  • Extra screen setQuoted
  • Accessibility reviewQuoted
Straight talk

When we'd point you elsewhere.

We'd rather lose the sale than sell you the wrong thing.

  • If the goal is more enquiries from your marketing site rather than a better product, conversion rate optimization is the closer fit.

    Conversion rate optimization

  • If the design is for a new product that still has to be built, scope design and build together as an MVP.

    SaaS & MVP development

Questions

Before you get in touch.

What is the difference between UI and UX design?

UX (user experience) design works out what users need to do and the clearest path to doing it, through research, flows and wireframes. UI (user interface) design makes that path look clear, consistent and trustworthy. Both are needed, and UX comes first.

What tools do you design in?

We design and prototype in Figma, and share files with you and your developers throughout.

How much does UI/UX design cost?

A UX audit of an existing product starts from $400. Full product design is quoted after that, based on the number of journeys and screens, so you get a fixed price before work starts.

Can you work with our existing developers?

Yes. We hand over specs, assets and a design system, and review the build against the design. We can also build it ourselves if you prefer.

How long does product design take?

A UX audit takes about a week. Product design for a focused set of journeys usually takes three to six weeks, including user testing.

More general questions about working with us are answered on the FAQ page, or just ask us directly.

Thinking about UI/UX design?

Send us your site or your idea. We'll tell you honestly whether this is the right approach, what it would take, and roughly what it would cost. No pitch deck, no pressure.