Terms of Service

Who you are contracting with

Digiradix is a sole proprietorship based in Lahore, Pakistan. "We", "us" and "our" mean Digiradix. "You" means the person or business engaging us.

These terms apply to this website, to the free audit and the free intro call, and to any work we do for you unless a signed agreement between us says otherwise.

How an agreement starts

Nothing on this site is a binding offer. The prices shown are indicative starting points, and reading a page, requesting an audit or booking a call does not create a contract.

A project begins when we send you a written proposal setting out the scope, deliverables, timeline and price, you approve it in writing (email is fine), and the deposit is paid. From that point the proposal plus these terms are the agreement between us. Where the two disagree, the proposal wins.

Scope, and changes to it

Your proposal defines what is included. It also, deliberately, says what is not.

If you want something outside that scope, we quote it separately and start once you approve. We will not do unquoted extra work and then bill you for it, and we will not silently absorb scope until the project stops being viable. Either way, you find out before it happens rather than after.

Revisions inside the agreed scope are unlimited. "Take the whole design in a different direction" is a change of scope, not a revision, and we will say so plainly at the time rather than resenting it quietly.

Prices, invoices and payment

Prices are quoted in US dollars and fixed at the figure in your proposal. The proposal price is the invoice price.

Project work is normally split 40% to start and the balance at launch, or across milestones on larger builds. Ongoing services are invoiced monthly, in advance.

We accept bank transfer, Wise and Payoneer. Transfer, intermediary bank and currency conversion charges are yours, so please send the invoiced amount net of fees.

Invoices are due within 7 days unless your proposal says otherwise. If an invoice runs more than 14 days overdue we may pause work and hold delivery of anything not yet handed over, after telling you first. We would far rather ask what is going on than stop a project.

Our prices exclude any sales tax, VAT, GST or withholding tax that applies where you are. If your jurisdiction requires you to withhold tax on payments to an overseas supplier, tell us before we invoice so it can be handled properly on both sides.

Third-party costs

Domains, hosting, premium plugins and themes, stock assets, paid tools and advertising spend are yours. You pay those providers directly, in your own name, and we never add a markup.

Keeping them in your name is deliberate: it is what makes "you own everything" true rather than a slogan. It also means a lapsed card or an expired domain sits outside our control, so keep an eye on the renewal dates.

What we need from you

A project runs on your input as much as ours. To keep to a timeline we need:

• content, the text, images and logos you want used, or a clear brief for us to write it;
• access to the accounts involved: hosting, domain registrar, CMS, Google Business Profile, ad accounts;
• feedback consolidated into one response per round, rather than arriving in pieces over a fortnight;
• one person with the authority to sign things off.

You confirm that anything you send us is yours to use or properly licensed, and does not infringe anyone else's rights or break the law. You are responsible for the accuracy of the claims, prices and legal notices you ask us to publish, and you agree to cover us against any third-party claim arising from material you supplied.

Timelines

Timelines in a proposal assume feedback and materials arrive when agreed. They are estimates made in good faith, not guarantees.

If content or approvals are late, the timeline moves by at least the length of the delay, because we schedule other clients around your slot and cannot always slide it back. If a project goes quiet on your side for more than 60 days we may close it out, invoice for the work completed to that point, and re-quote when you are ready to pick it up.

Ownership and intellectual property

On final payment you own the deliverables we made for you: the design, the code we wrote, the copy, the documents. The domain, hosting and accounts are in your name from day one, not transferred at the end.

Until final payment, we retain ownership of the deliverables. That is not a threat, it is the thing that makes the term mean anything.

Two things do not transfer, because they cannot. First, third-party components (plugins, themes, fonts, stock imagery, open-source libraries) remain under their own licences, which we pass through to you. Second, the general know-how, techniques and internal tooling we bring to every project stay ours, and nothing in your project prevents us doing similar work for someone else.

We may show non-confidential work in our portfolio and case studies. Ask us not to, at any point, and we will not.

Confidentiality

Anything you share that is not public, your figures, your plans, your credentials, stays between us. We use it only to do your work, and it stays confidential after the project ends. The same applies in reverse to our proposals, pricing and working documents.

What we do not guarantee

This is the most important section on the page, so it is in plain words.

We do not guarantee rankings, traffic, leads, sales or any other commercial outcome. Nobody honestly can. Search engines and ad platforms change their systems without notice, your competitors act independently, and demand in your market is not ours to control. Anyone promising you a number is either guessing or lying.

What we do guarantee is the work itself: delivered with reasonable skill and care, to the scope agreed, on the schedule agreed, and explained to you in language you can actually act on.

The free audit is an opinion formed from a review of your site, offered in good faith. It is not a warranty, and acting on it is your decision.

Platforms outside our control

Google, Meta, your host, your registrar and every other third party set their own rules and change them whenever they like. Account suspensions, algorithm updates, price rises, outages and policy changes are not things we can be liable for, though we will always help you deal with them and will never pretend they are your fault.

Ongoing services

Monthly services (SEO, digital marketing, care plans) run month to month with no minimum contract. Either of us can cancel with 14 days' notice before the next billing date. There is no cancellation fee and no exit charge.

On cancellation we finish the month you have paid for, hand over the work, the reporting and the access, and step away cleanly. No hostage situations, ever.

Ending a project

You can end a project at any time, in writing. You pay for the work completed up to that point, and the refund position is set out in our Refund Policy.

We can end a project, refunding the portion of your payment tied to work we have not delivered, if payment runs more than 30 days overdue, if you ask us to do something unlawful or something we believe would damage your business, or if the working relationship becomes abusive. That last one is rare, and we mean genuinely abusive, not simply demanding.

However an engagement ends, we hand over everything you have paid for.

Liability

We are liable for what we get wrong, up to a limit. Our total liability in connection with any engagement is capped at the fees you paid us for that engagement in the 12 months before the claim.

We are not liable for indirect or consequential losses: lost profit, lost revenue, lost data, lost opportunity or business interruption.

Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else the law does not permit to be limited.

Keep your own backups of your website and data. We keep ours during a project, but yours is the copy that matters.

Events outside anyone's control

Neither of us is in breach for a delay caused by something genuinely outside our control: internet or power outages, natural disasters, war, civil unrest, government action, or a prolonged platform failure. We will tell you promptly and restart as soon as we can.

The rest

• No partnership. We are an independent contractor, not your employee, agent or partner.
• No assignment without consent. Neither of us can hand the agreement to someone else without the other agreeing in writing.
• Severability. If a court finds one clause unenforceable, the rest still stands.
• No waiver. Not enforcing a term once does not mean giving it up.
• Whole agreement. Your proposal plus these terms are the entire agreement, replacing anything discussed beforehand.

Governing law

These terms are governed by the laws of Pakistan, and the courts of Lahore have exclusive jurisdiction over any dispute arising from them.

Before anyone goes near a court, we will try to sort it out directly. Email us, tell us what is wrong, and give us a fair chance to put it right. Most problems turn out to be a misunderstanding about scope, and those get fixed in a conversation.

Changes to these terms

We may update these terms as the business changes. The version that applies to your project is the one published when you approved your proposal, and we will not apply a later change retroactively to work already agreed. The date at the top of this page shows the current version.

Contact

Email hello@digiradix.com or message +92 349 1444526 on WhatsApp.